How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 3: Lessons Learned and Key Takeaways

Quick recap: I was recently contacted (or, more accurately, badgered and harassed) by a telemarketer from GDS International (www.gdsapac.com) trying to sell me on the “iStrategy2010” conference (www.istrategy2010.com) – essentially a conference on social media. The series of sales calls that followed were a terribly annoying experience of being harangued into spending time with the telemarketer – it felt as if they were trying to wear me down (like those time-share sales meetings) just so that, in frustration, I’d say yes and be done with it.

So, I blogged about my experiences with the GDS International telemarketer and what I did following that ridiculous sales call. Today, I’ll share with you some thoughts, lessons learned and key takeaways from the entire ordeal.

Continue reading “How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 3: Lessons Learned and Key Takeaways”

How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 2: How the Internet & Social Media makes bad customer experiences worse!

Quick recap: I was recently contacted (or, more accurately, badgered and harassed) by a telemarketer from GDS International (www.gdsapac.com) trying to sell me on the “iStrategy2010” conference (www.istrategy2010.com) – essentially a conference on social media. The series of sales calls that followed were a terribly annoying experience of being harangued into spending time with the telemarketer – it felt as if they were trying to wear me down (like those time-share sales meetings) just so that, in frustration, I’d say yes and be done with it.

Yesterday, I blogged about my experiences with the GDS International telemarketer. Today, I’ll tell you what I did following that ridiculous sales call.

Continue reading “How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 2: How the Internet & Social Media makes bad customer experiences worse!”

How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 1: How Bad Customer Experiences Are No Longer Acceptable In An Age Of Digital & Social Media

I was recently contacted (or, more accurately, badgered and harassed) by a telemarketer from GDS International (www.gdsapac.com) trying to sell me on the “iStrategy2010” conference (www.istrategy2010.com) – essentially a conference on social media. The series of sales calls that followed were a terribly annoying experience of being harangued into spending time with the telemarketer – it felt as if they were trying to wear me down (like those time-share sales meetings) just so that, in frustration, I’d say yes and be done with it.

Here is my cautionary tale…

Continue reading “How NOT To Get Me To Attend Your Conference (A Cautionary Tale) – Part 1: How Bad Customer Experiences Are No Longer Acceptable In An Age Of Digital & Social Media”